Young Lee Complaints Procedure
As a fully licensed company, Young Lee aims to provide the highest standards of service to all landlords and tenants, but to ensure that your interests are safeguarded, we offer the following:
- If you believe you have a grievance, please write in the first instance to Susan Biddulph at the address below:
73 Upper Gloucester Road
Brighton
BN1 3LQ
- The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.
- If you remain dissatisfied with the result of the internal investigation, please contact either Nicholas Smith or Juliette Smith, at the address detailed above, who will review the complaint.
- Following the conclusion of our in-house review we will write to you with a final written statement.
- If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to The Property Ombudsman, Unit 159756, PO Box 7169, Poole, BH15 9EL.
Revised August 2026
